Contact Us
Got a question about one of our reviews, spotted something out of date, or want to flag an issue with a site we cover? This page explains how to reach Bitcoin Casino Sites and what kind of enquiries we're able to help with.
How to reach us
The quickest way to contact the team is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods. When you write in, it helps to include which casino or page your message relates to, and as much detail as you can about the issue — this lets us look into it properly rather than going back and forth.
What we can help with
- Corrections or updates to bonus terms, coin support, or licensing details on a review
- Reports of a listed site behaving differently from what's described on this page
- Questions about how we score and rank crypto casinos
- General feedback on our coverage of no-KYC casinos, payout speed, or game selection
- Press or partnership enquiries
What we can't do
We're an independent review and comparison site, not a casino operator, a payment processor, or a customer support desk for any of the brands listed here. That means we can't access anyone's casino account, process a deposit or withdrawal, resolve a dispute over a bonus or a blocked payout, or verify a player's identity on a site's behalf. If you're having trouble with a specific casino — a delayed withdrawal, a KYC request, a locked account, or a bonus dispute — that has to go through the casino's own customer support, since only they can see your account and transaction history.
Similarly, we can't give tax or legal advice. If you have questions about how gambling winnings or crypto gains are taxed, or whether a particular site is accessible from your state, a qualified tax professional or attorney is the right person to ask, not a review site.
If gambling has stopped feeling fun
If you or someone you know is struggling to control their gambling, free and confidential support is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER. It's worth remembering that offshore crypto casinos often don't offer the same self-exclusion tools, deposit limits, or player protections that state-regulated US operators provide, so it's on the player to set their own limits and stick to them. Our responsible gambling page has more on the tools available and how to use them. All the sites we cover are intended for adults only, and each casino states its own minimum age — 18 or 21 depending on the operator and the player's state.
Before you write in about a specific casino
A few things are worth checking first, since they answer most of the questions we get:
- Reread the material terms on the offer — deposit minimums, wagering requirements, and time limits are listed alongside each bonus on our review pages
- Confirm your state isn't one that a casino restricts, since availability varies by operator and by state law
- Check whether the issue is a network or wallet delay rather than a casino problem — on-chain confirmation times vary by coin and network congestion
If none of that resolves things, contacting the casino's own support channel is the fastest route, since they're the only ones with visibility into your account.
Learn more about how we work
For background on who writes and fact-checks this site, see our About Us page. Our Terms and Conditions page covers how the site operates, including our disclosure that we may earn a commission when readers sign up through links on this site — that relationship never decides how a casino is ranked.